If you have any questions contact us at 1 416 920 7401 or send us a message. You can also check our Terms & Guarantees below as they will answer most of your questions.

Not satisfied? Please try calling us before leaving a negative/neutral feedback. Emails get lost in cyberspace all the time but phone messages do not!

We try to answer every email we receive as best we can but please allow up to 72 hours for a response as we are closed on weekends and all Canadian holidays. Or contact us by phone at 1 416 920 7401. Our business hours are Mon/Fri 9am/6pm EST (GMT -05:00). We can only respond to emails or calls during these hours.

To be fair to all bidders, please do not ask us to stop the auction early. Bidders with less than 10 stars please contact us when bidding to confirm or your bids may be cancelled.

We try very hard to describe our items’ condition as best we can but if you feel that your item was not accurately described please contact us. We are always more than willing to work something out, but please contact us first. Our return policy is valid if we are notified of the problem within 48 hours upon receiving the item. Refunds will be issued once the item has been shipped and received back to us. Refunds do not include return shipping costs.

LOCAL PICK UP IS FREE! We ship worldwide! For shipping estimates please message us with the country of destination and we’ll be glad to let you know. For Canada/USA please provide Province/State & Postal/Zip Code. We can also combine shipping charges so let us know if you’re interested in any other items and we’ll quote them together. We try to quote accurately but with today’s volatile fuel prices the quotes are estimates only. All items are shipped by Canada Post but if package is too large or too valuable then we will ship by UPS, FedEx or Schenker to cover the added insurance or weight. We ship out once a week. Pick Up is welcome and always FREE!

To Canada and the US we ship by Canada Post Expedited (5-10 Business Day Guarantee). Overseas we ship by Canada Post XpressPost (4-8 Business Day Worldwide Guarantee To Most Countries) or Canada Post Surface (6-8 Weeks No Time Guarantee). Our shipping charges include shipping, handling, insurance, tracking and delivery confirmation (also includes signature release when available).

Due to recent postal changes made in Russia we can no longer declare packages to the Russian Federation with a value over $75 CAD. As such we cannot ship to Russia if you are paying by PayPal for insurance reasons. PayPal requires all parcels to be insured in full in order to be covered by the Seller Protection Policy. If you are willing to pay by any other means then we can ship to Russia uninsured.

We do not lower the declared/insured value for any goods. All items will be shipped fully insured with their full declared value. No exceptions.

Buyers are responsible for any customs duties, taxes, tariffs or brokerage fees associated with shipping to their respective countries excluding Canadian residents. It is recommended that you research what taxes may be applicable on this item prior to bidding. These taxes may be assessed by your government and collected on delivery independent of the final sale price for this item. We have no knowledge of or control over customs regulations of any country.

As of July 1st 2010 we charge 13% HST for ON, NB, NF; 12% HST for BC; 15% HST for NS and 5% GST for QU, PEI, AB, SK, MB and all territories.

We accept PayPal as our primary method of payment. No Debit/Credit Cards, COD or ESCROW. Items picked up locally must be paid by PayPal in advance or CASH ONLY when picking up from the store.  Local taxes are applied to all local pick ups even if you are not an Ontario resident.

Non paying bidders will not be tolerated. A non paying bidder alert will be posted 7 days after the auction is over unless payment is settled. Non payers will receive a non pay strike.

If your item is lost, stolen or damaged in transit DO NOT throw out any of the packaging material or paperwork you’ve received and contact us IMEDIATELY. All items are insured and will be dealt with by carrier. We will do our best to aid you in getting your money back from them. For our antique items (plates, vases, etc) please be aware that due to the nature of the goods these items are insured for LOSS ONLY.

Thank You,
Setadel Studios Staff