Questions, Concerns, and Returns
If you have any questions contact us at +1 647 344 7616 or send us a message. Not satisfied? Give us a call. We want to help.
We try to answer every email we receive as best we can but please allow up to 72 hours for a response. Our business hours are Monday to Friday 10am - 6pm EST (GMT - 05:00). We can only respond to emails or calls during these hours. We are closed on weekends and all Canadian holidays. We are now available on some Saturdays 12pm - 5pm by appointment.
Our return policy is 14 days upon receipt. Should you discover anything wrong with the product that was not described in the listing we can take the product back, exchange it for another item or get the item serviced for you.
Some items are serviced by our in house technician(s) and may come with a longer warranty. See specific product details for more information. On the rare occasion we will sell an item in AS IS condition. We try our best to test the item fully and describe the issue(s) with it. Please note that an item described AS IS will not be accepted for return.
All our goods are shipped from Toronto, Canada. All our goods are sold in USD. We ship world wide. Be aware that we do not lower the declared/insured value for any goods. All items will be shipped insured with their full declared value. No exceptions.
Buyers are responsible for any duties, taxes, tariffs or brokerage fees associated with shipping to their respective countries upon receipt (excluding Canadian addresses). It is recommended that you research what taxes may be applicable on your purchase before making payment. These taxes may be assessed by your government or the carrier and collected on delivery independent of the final sale price. We have no knowledge of or control over customs regulations of any country.
As a registered business we collect HST/GST on all sales within Canada. For Canadian residents we charge 13% HST for ON, NB, NL; 14% HST for PE; 15% HST for NS; and 5% GST for QC, BC, AB, SK, MB, NT, YT and NU.
For online purchases we can accept PayPal, Visa, MasterCard, MoneyGram, WesternUnion, wire transfers, money orders, cash or personal cheques. For in store purchases we can accept Visa, MasterCard or cash.